Effective Date: 1 September 2025

Your privacy is important to us at BloxBasket. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you access our website, make a purchase, or engage with any of our services, whether through browsing, account creation, or customer support. By using our site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, process transactions, and ensure the best possible user experience. The types of personal information we may collect include:

●     Contact Information: Your name, email address, phone number, and any other information you provide when placing an order, subscribing to a newsletter, or contacting our support team.

●     Order Information: Details related to your purchases such as the products or services ordered, transaction history, billing and shipping addresses, and delivery status.

●     Payment Details: Information required to complete your transactions, including your selected payment method and confirmation data. All payment details are processed securely via trusted third-party payment processors — we do not store or retain your full card details on our servers.

●     Technical Information: This includes your IP address, browser type, operating system, referring URLs, device identifiers, and data collected through cookies or other tracking technologies. We use this information to enhance functionality, improve our services, and ensure site security.

●     Communication Data: Any messages, reviews, support inquiries, or feedback you provide to us via forms, email, or live chat, including metadata associated with those communications.

2. How We Use Your Information

We use the personal data we collect for a variety of legitimate business purposes. These include, but are not limited to:

●     Order Fulfillment: To process, verify, and ship your orders, as well as to send order confirmations, delivery updates, and invoices.

●     Customer Support: To respond to your inquiries, handle returns or refund requests, and provide general support or assistance.

●     Account and Communication Management: To maintain and update your account, notify you about service changes, and send transactional communications.

●     Site Improvement and User Experience: To analyze usage patterns, optimize performance, identify bugs, and enhance overall functionality and usability of our website.

●     Fraud Prevention and Security: To monitor and protect our systems against fraudulent, unauthorized, or illegal activities, ensuring the safety and security of our users.

●     Legal and Regulatory Compliance: To comply with applicable laws, enforce our terms and policies, and respond to lawful requests from public authorities.

We want to reassure you that we do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.

3. How We Share Your Information

While we strive to minimize the sharing of your personal data, certain disclosures are necessary to operate our business effectively. We may share your information in the following situations:

●     Payment Processors: To facilitate secure payment transactions. These third parties process your financial data in compliance with strict industry standards and regulations.

●     E-commerce Platforms and Service Providers: Our store is hosted and operated through platforms and tools that may process your data on our behalf — including content management systems, shopping cart services, and inventory systems.

●     Marketing and Analytics Tools: When applicable, we may use analytics software or marketing platforms that help us understand customer behavior and tailor our services. These tools receive only limited, relevant data necessary for their purpose.

●     Customer Service Systems: We may share relevant details with support platforms used to manage and respond to customer inquiries efficiently.

●     Legal Authorities: Where legally required or in response to valid legal requests, we may disclose personal information to courts, law enforcement, or other regulatory bodies.

All third-party service providers are contractually obligated to protect your data, maintain confidentiality, and use the information solely to provide services on our behalf.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to gather usage data and enhance your browsing experience. These may include:

●     Essential Cookies: Required for the core functionality of our website, such as remembering your cart or login session.

●     Performance and Analytics Cookies: These help us track website performance, visitor behavior, and identify areas for improvement.

●     Functional Cookies: Used to store your preferences and settings, such as language or currency choices.

●     Marketing Cookies (if applicable): May be used to deliver tailored advertising and measure the effectiveness of marketing campaigns.

You can manage your cookie preferences via your browser settings or use third-party tools to control tracking technologies. Disabling some cookies may affect the functionality of certain features on our website.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This includes:

●     Completing your transactions and fulfilling your orders

●     Maintaining customer records for support or tax/accounting requirements

●     Ensuring compliance with legal and regulatory obligations

●     Preventing fraud and misuse of our services

Once the data is no longer needed for these purposes, we take steps to securely delete, anonymize, or archive it in accordance with best industry practices.

6. Your Rights

We are committed to upholding your data privacy rights under applicable laws. Depending on your jurisdiction, you may have the right to:

●     Access: Request a copy of the personal data we hold about you.

●     Correction: Ask us to correct or update inaccurate or incomplete information.

●     Deletion: Request that we delete your personal data, subject to applicable retention laws.

●     Objection: Object to certain types of processing, such as direct marketing.

●     Restriction: Request limitations on how we process your data in specific cases.

●     Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights or to make a privacy-related request, please contact us at: support@bloxbasket.com. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable laws.

7. Security

We take the security of your personal information seriously and implement a range of technical and organizational safeguards, including:

●     Hosting on secure, encrypted servers

●     SSL encryption for all website traffic

●     Limited access to personal data by authorized personnel only

●     Routine monitoring, backups, and security reviews

While we take every reasonable step to protect your information, please note that no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and take steps to protect your account credentials.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from minors. If we discover that personal data from a child under 13 has been collected, we will take immediate steps to delete it from our records. Parents or guardians who believe their child may have provided personal information are encouraged to contact us directly.

9. Changes to This Policy

We may revise or update this Privacy Policy as needed to reflect changes in our practices, legal requirements, or improvements to our services. Any modifications will be posted on this page with the updated effective date clearly indicated. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, feel free to reach out:

📧 Email: support@bloxbasket.com

We are committed to handling your inquiries promptly, professionally, and in accordance with applicable privacy laws.