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Frequently Asked Questions
Can I trust BloxBasket when purchasing items?
Yes, BloxBasket is a trusted platform for purchasing items. We prioritize customer safety and ensure secure transactions. If you have not resolved your delivery with us, and 72 hours pass without receiving your order, you’ll automatically be refunded.
How do I receive my order?
After placing an order, click the chat icon in the bottom-right corner of our website to connect with our delivery team for instructions. If you can’t access the chat, email us at support@bloxbasket.com or join our Discord server for assistance.
What to do if I can't receive my order?
If you can’t claim your order via the support chat, our team is available 24/7 to help. Contact us anytime at support@bloxbasket.com or open a support ticket in our Discord server (link in the footer), and we’ll resolve it quickly.
What is your refund policy?
As items are digital, refunds aren’t available after delivery. If an error occurs, our 24/7 support will assist, and unclaimed orders are automatically refunded after 72 hours. See our full Refund Policy for further details.
How do I know BloxBasket is legitimate?
BloxBasket is a trusted and established marketplace. We’ve been serving customers for over a year and have been active within other marketplaces since 2020. Your safety is our top priority, and we ensure every transaction is secure so you can shop with confidence.
Why is my payment not going through?
If your payment fails, check that your details are correct and try again. If it still doesn’t work, try another payment method or contact your bank. Our 24/7 support team is always available to help.